Customer Service

Shipping & Delivery
All orders are process Monday through Friday. The Cylinder Shop utilizes UPS ground shipping within the continental US. Priority shipping will incur additional shipping charges, please make your selection at the time of checkout. The Cylinder Shop is currently not shipping to international destinations but international orders are still accepted for local pick up if you are in the greater Miami area.
Privacy & Security
The Cylinder Shop is 100% compliant with current state and federal privacy requirements. The Cylinder shop stores basic information which is viewable under your user account. The Cylinder Shop does not sell, exchange, or release client information for any reason.
Returns & Replacements
14 day Return Policy. In order to facilitate a return the customer must contact The Cylinder Shop and request a Return Authorization. All returns must be postmarked for return within 14 days of receipt by the customer. There will be a 15% restocking fee on all items. All items must be 100% complete including the original box, all packaging, warranty cards, documentation, and accessories. Items that require service under warranty should be sent to the original manufacturer.
Orders are accept through this website. For direct assistance use our contact form or call (305) 685-5264.
Payment, Pricing & Promotions
All major credit cards accepted; VISA, Master Card, American Express, and Discover Card. Billing address must be correctly entered to confirm credit card purchases. International orders are subject to in depth credit card verification. It is recommended that foreign customers use the contact form and purchase by means of a international paypal. Stated prices are for wholesalers only. Buyers must meet the registration requirements including proof of business identity before ordering.